Traveling can be an exciting experience, but one of the most frustrating scenarios is damaged or lost luggage. Knowing how to proceed in such cases is key to reducing stress and ensuring your rights as a passenger are upheld.
1. Check your luggage immediately
Once you retrieve your luggage at the airport, inspect it carefully. If you find any damage or your bag is missing, head directly to the airline or airport’s claim desk.
2. Go to the lost and found counter
At the airport, locate the “Lost and Found” or “Baggage Services” desk. You’ll need to file a written complaint and request a PIR (Property Irregularity Report), which is essential to start the claim process.
3. Keep all documentation
After filling out the PIR, make sure to keep a copy of the report along with your boarding pass, baggage tag, and any other travel-related documents. These will be crucial for supporting your claim.
4. Submit a formal claim
If your luggage is damaged or lost, you must submit a formal written claim to the airline. This should be done within a maximum of 7 days for damage and 21 days for loss, starting from the travel date.
5. Know your rights
As a passenger, it’s important to be aware of your rights. Under the Montreal Convention and European Union regulations, airlines are required to compensate passengers for damaged or lost luggage, up to a specific limit.
6. Track your claim
Stay in touch with the airline and monitor the progress of your claim. Many airlines provide online baggage tracking systems to help you follow your luggage status.
At Wildngo Travel, we not only offer unforgettable travel experiences but also stand by your side during unexpected situations. If you need assistance with a luggage claim or any other travel-related issue, we’re here to help you every step of the way.
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